Validating Digital Onboarding solutions through CrowdTesting: the Phygital case in CRIF

(this talk will be in Italian)

Phyon-Phygital is an end-to-end digital onboarding platform for remote video interaction with customers / prospects. It allows the acquisition of documents (from over 170 countries) with anti-counterfeiting controls. It is used through desktop or mobile browsers, Android and iOS apps and ad-hoc kiosks. Given the heterogeneity of the devices, the conditions of use (quality of the network, cameras, version of the so / browser), the impact of UI / UX on usability, combining CrowdTesting with the traditional test is a winning choice to validate the solution in real conditions.

There is variability for devices used, type, status and nationality of the documents, ethnographic variability of the subjects. Campaigns are planned for the certification of anti-counterfeiting compliance to standards. It allows the validation of the user experience.

Elements for a correct interpretation of the outcomes:

  • signal quality
  • environmental conditions of brightness for face and document capture
  • type of attack surfaces for faces antispoofing

Relying on a heterogeneous community of real users allows you to avoid cognitive biases in the interaction

 

Hours:
16:35-17:00
Speaker:
Francesca Emiliani, Dario Carmignani e Fabio Rota
Venue:
NH Milano Congress Center - Scala Hall 3 - Afternoon Session 3
Language:
Italian
Notebook:
No