How Gruppo San Donato built a high-quality and innovative digital journey for all patients

Marco Denti and Alessandro Balbiano

(this talk will be in Italian)

When it comes to digital experiences, some industries are held to a higher standard. Healthcare is one of them. 

Patients share highly personal data that must be kept private and secure. Any issue in their journey can decrease their trust and lead to losing users. 
Gruppo San Donato was keen to optimize its platform for all users – across a combination of devices, operating systems, and browsers used by its patients. With that challenge in mind, Gruppo San Donato hired Applause to test their platforms from the end user’s point of view and anticipate potential blockers and challenges its clients might face.
Join this session to learn more about their process and success.

 

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Hours:
9:55-10:20
Speaker:
Marco Denti and Alessandro Balbiano
Venue:
NH Milano Congress Center - Scala Hall - Plenary Session
Language:
Italian
Notebook:
No